	Dr. Stefan Morana
	Postdoctoral researcher Room: 4C-03 Phone: +49 721 608-41587 stefan morana ∂does-not-exist.kit edu	Karlsruhe Institute of Technology (KIT) Institute of Information Systems and Marketing (IISM) Kaiserstraße 89 76133 Karlsruhe

Research Interest

User Assistance
Guidance and Explanations in Information Systems
Digital Assistants and Conversational Agents
Intelligent and Interactive Information Systems
Design Science Research
Business Process Management
Gamification
Document-centric Enterprise Systems

Please see also my ResearchGate profile and chatbotresearch.com.

Designing User Assistance Systems (UAS)

Jella Pfeiffer and myself organize workshops addressing the design of user assistance systems.
The next workshop is held at the 2018 European Conference on Information Systems.

Short CV

since 2016: Postdoctoral researcher at the Institute of Information Systems and Marketing, KIT
2012-2015: Research assistant at the Chair of Information Systems IV and Institute for Enterprise Systems, University of Mannheim
2010-2012: Research assistant at University of Applied Sciences, Darmstadt
2007-2010: Studies of Computer Science, M.Sc. at the University of Applied Sciences, Darmstadt and the University of Wisconsin
2004-2007: Studies of Computer Science, B.Sc. at the University of Applied Sciences, Darmstadt

Teaching

Winter 2018/19: Foundations of Digital Services B (website)
Summer 2018: Interactive Information Systems (website)
Summer 2018: Methods and Theories in IS Research Seminar (website)
Winter 2017/18: Foundations of Digital Services B (website)
Summer 2017: Methods and Theories in IS Research Seminar (website)
Winter 2016/17: Foundations of Digital Services B (website)
Summer 2016: Methods and Theories in IS Research Seminar (website)

Awards

2017: Best Paper Nominee at the International Conference on Wirtschaftsinformatik 2017
2016: HMD Best Paper Award for one of the three best papers published in all HMD journals of 2015
2016: Best Conference Paper Award at the DESRIST 2016

Publications

Book Chapters

Designing Process Guidance Systems the Case of IT Service Management
Morana, S.; Mädche, A.
2020. Design Science Research. Cases. Ed.: J. v. Brocke, 177–203, Springer International Publishing. doi:10.1007/978-3-030-46781-4_8

Books

Projektwissen spielend einfach managen mit der ProjectWorld
Schacht, S.; Reindl, A.; Morana, S.; Maedche, A.
2016. Springer-Verlag. doi:10.1007/978-3-658-14854-6

PhD Theses

Conceptualization and Design of Process Guidance Systems. PhD dissertation
Morana, S.
2015

Journal Articles

Designing a conversational agent for supporting data exploration in citizen science
Stein, C.; Teubner, T.; Morana, S.
2024. Electronic Markets, 34 (1), Art.-Nr.: 23. doi:10.1007/s12525-024-00705-3

More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents
Gnewuch, U.; Morana, S.; Hinz, O.; Kellner, R.; Maedche, A.
2024. Information Systems Research, 35 (3), 936–955. doi:10.1287/isre.2022.0152

Intrance: Designing an Interactive Enhancement System for the Development of QA Chatbots
Feine, J.; Morana, S.; Maedche, A.
2022. Proceedings of the ACM on Human-Computer Interaction, 6 (CSCW2), Art.-Nr.: 308. doi:10.1145/3555199

Validity of Chatbot Use for Mental Health Assessment: Experimental Study
Schick, A.; Feine, J.; Morana, S.; Maedche, A.; Reininghaus, U.
2022. JMIR mHealth and uHealth, 10 (10), Art.-Nr.: e28082. doi:10.2196/28082

Opposing Effects of Response Time in Human–Chatbot Interaction: The Moderating Role of Prior Experience
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2022. Business & Information Systems Engineering, 64, 773–791. doi:10.1007/s12599-022-00755-x

Designing Attentive Information Dashboards
Toreini, P.; Langner, M.; Maedche, A.; Morana, S.; Vogel, T.
2022. Journal of the Association for Information Systems, 23 (2), 521–552. doi:10.17705/1jais.00732

Collaborating with technology-based autonomous agents – Issues and research opportunities
Seeber, I.; Waizenegger, L.; Seidel, S.; Morana, S.; Benbasat, I.; Lowry, P. B.
2020. Internet research, 30 (1), 1–18. doi:10.1108/INTR-12-2019-0503

A Taxonomy of Social Cues for Conversational Agents
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. International journal of human - computer studies, 132, 138–161. doi:10.1016/j.ijhcs.2019.07.009

AI-Based Digital Assistants – Opportunities, Threats, and Research Perspectives
Maedche, A.; Legner, C.; Benlian, A.; Berger, B.; Gimpel, H.; Hess, T.; Hinz, O.; Morana, S.; Söllner, M.
2019. Business & information systems engineering, (4), 1–10. doi:10.1007/s12599-019-00600-8

Designing Process Guidance Systems
Morana, S.; Kroenung, J.; Maedche, A.; Schacht, S.
2019. Journal of the Association for Information Systems, 20 (5), 499–535. doi:10.17705/1jais.00542

Tool Support for Design Science Research—Towards a Software Ecosystem: A Report from a DESRIST 2017 Workshop
Morana, S.; Brocke, J. vom; Maedche, A.; Seidel, S.; Adam, M. T. P.; Bub, U.; Fettke, P.; Gau, M.; Herwix, A.; Mullarkey, M. T.; Nguyen, H. D.; Sjöström, J.; Toreini, P.; Wessel, L.; Winter, R.
2018. Communications of the Association for Information Systems, 43 (Article 17), 239–256. doi:10.17705/1CAIS.04317

Robo-Advisory : Digitalization and Automation of Financial Advisory
Jung, D.; Dorner, V.; Glaser, F.; Morana, S.
2018. Business & information systems engineering, 60 (1), 81–86. doi:10.1007/s12599-018-0521-9

Interaktion mit smarten Systemen : Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz
Morana, S.; Friemel, C.; Gnewuch, U.; Maedche, A.; Pfeiffer, J.
2017. Wirtschaftsinformatik & Management, 9 (5), 42–51. doi:10.1007/s35764-017-0101-7

Tool-Support for Design Science Research: Design Principles and Instantiation
Brocke, J. vom; Fettke, P.; Gau, M.; Houy, C.; Maedche, A.; Morana, S.; Seidel, S.
2017. SSRN, 1–13. doi:10.2139/ssrn.2972803

A review of the nature and effects of guidance design features
Morana, S.; Schacht, S.; Scherp, A.; Maedche, A.
2017. Decision support systems, 97, 31–42. doi:10.1016/j.dss.2017.03.003

Gamification im beruflichen Alltag - Fakt oder Fiktion?
Schacht, S.; Morana, S.; Maedche, A.
2017. Wissenschaft trifft Praxis, (6), 30–36

Advanced User Assistance Systems
Mädche, A.; Morana, S.; Schacht, S.; Werth, D.; Krumeich, J.
2016. Business & information systems engineering (1867-0202, 2363-7005), 58 (5), 367–370. doi:10.1007/s12599-016-0444-2

Projekterfahrungen spielend einfach mit der ProjectWorld! : Ein gamifiziertes Projektwissensmanagementsystem
Schacht, S.; Reindl, A.; Morana, S.; Maedche, A.
2015. HMD Praxis der Wirtschaftsinformatik, 52 (6), 878–890. doi:10.1365/s40702-015-0176-7

The Evolution of Design Principles Enabling Knowledge Reuse for Projects: An Action Design Research Project
Schacht, S.; Morana, S.; Maedche, A.
2015. Journal of Information Technology Theory and Application (JITTA), 16 (3), 5 – 36

Conference Papers

Designing Interactive Chatbot Development Systems
Feine, J.; Morana, S.; Maedche, A.
2020. Forty-First International Conference on Information Systems (ICIS), December 13-16, 2020, Art.-Nr.: 1870, Association for Information Systems (AIS)

A Chatbot Response Generation System
Feine, J.; Morana, S.; Maedche, A.
2020. MuC ’20: Proceedings of the Conference on Mensch und Computer, September 6–9, 2020, Magdeburg, Germany. Ed.: B. Preim, 333–341, Association for Computing Machinery (ACM). doi:10.1145/3404983.3405508

Emulating empathetic behavior in online service encounters with sentiment-adaptive responses: Insights from an experiment with a conversational agent
Diederich, S.; Janßen-Müller, M.; Brendel, A. B.; Morana, S.
2020. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary (AISeL)

The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots
Morana, S.; Gnewuch, U.; Jung, D.; Granig, C.
2020. Proceedings of the 28th European Conference on Information Systems (ECIS 2020), AIS eLibrary (AISeL)

The Impact of Chatbot Response Time on Human-Chatbot Interaction: Novice versus Experienced Users [in press]
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2019. JAIS Theory Development Workshop

Gender Bias in Chatbot Design
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Ed.: A. Følstad, 79–93, Springer. doi:10.1007/978-3-030-39540-7_6

Designing a Chatbot Social Cue Configuration System
Feine, J.; Morana, S.; Maedche, A.
2019. 40th International Conference on Information Systems (ICIS 2019), München, 15.-18. Dezember 2019, AIS eLibrary (AISeL)

Leveraging Machine-Executable Descriptive Knowledge in Design Science Research – The Case of Designing Socially-Adaptive Chatbots
Feine, J.; Morana, S.; Maedche, A.
2019. Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 76–91, Springer International Publishing. doi:10.1007/978-3-030-19504-5_6

Conceptualization of the Problem Space in Design Science Research
Maedche, A.; Gregor, S.; Morana, S.; Feine, J.
2019. Extending the Boundaries of Design Science Theory and Practice – 14th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2019, Worcester, MA, USA, June 4–6, 2019, Proceedings. Ed.: B. Tulu, 18–31, Springer International Publishing. doi:10.1007/978-3-030-19504-5_2

Designing and Implementing a B2B Chatbot: Insights from a Medium-Sized Service Provider in the Energy Industry
Gnewuch, U.; Heckmann, C.; Morana, S.; Maedche, A.
2019. Human practice, digital ecologies, our future : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), Siegen, 23.02. - 27.02.2019. Ed.: L. Thomas, Universität Siegen

User Assistance for Health Care Information Systems
Morana, S.; Dehling, T.; Reuter-Oppermann, M.; Sunyaev, A.
2017. SIG-Health Pre-ICIS Workshop, Seoul, South Korea, 2017, AIS eLibrary (AISeL)

Assessing information requirements for complex decision making in healthcare
Manzi, S.; Reuter-Oppermann, M.; Rachuba, S.; Morana, S.
2018. 26th European Conference on Information Systems (ECIS 2018), June 23-28, 2018, Association for Information Systems (AIS)

Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis
Feine, J.; Morana, S.; Gnewuch, U.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019), 1115–1129

“The Chatbot is typing …” – The Role of Typing Indicators in Human-Chatbot Interaction
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. Proceedings of the 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, CA, USA, December 13th , 2018

Faster Is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975

Fraud and Manipulation Prevention in Prediction Markets
Kloker, S.; Straub, T.; Morana, S.; Weinhardt, C.
2018. Designing for a digital and globalized world. 13th International Conference, DESRIST 2018, Chennai, IND, June 3-6, 2018. Ed.: S. Chatterjee, Springer

The Effect of Social Reputation on Retention: Designing a Social Real-Time Delphi Platform
Kloker, S.; Straub, T.; Morana, S.; Weinhardt, C.
2018. Proceedings of the 26th European Conference on Information Systems (ECIS2018), Portsmouth, UK, June 23-28, 2018, Paper 1322, Association for Information Systems (AIS)

Designing Conversational Agents for Energy Feedback
Gnewuch, U.; Morana, S.; Heckmann, C.; Maedche, A.
2018. Designing for a Digital and Globalized World: 13th International Conference, Proceedings, DESRIST 2018, Chennai, India, June 3-6, 2018. Ed.: S. Chatterjee, 18–33, Springer International Publishing. doi:10.1007/978-3-319-91800-6_2

The Project World : Gamification in Project Knowledge Management
Schacht, S.; Morana, S.; Mädche, A.
2014. ECIS 2014 Proceedings : 22th European Conference on Information Systems, Tel Aviv, Israel, 9th - 11th June 2014. Ed.: M. Avital, AIS eLibrary (AISeL)

ITSM ProcessGuide : A longitudinal and multi-method field study for real-world DSR artifact evaluation
Morana, S.; Schacht, S.; Gerards, T.; Mädche, A.
2015. At the Vanguard of Design Science : First Impressions and Early Findings from Ongoing Research : 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20th - 22nd May 2015. Ed.: B. Donnellan, 109–116, University College

ITSM ProcessGuide : A Process Guidance System for IT Service Management
Morana, S.; Gerards, T.; Mädche, A.
2015. New Horizons in Design Science : Broadening the Research Agenda, Proceedings of the 10th International Conference, DESRIST 2015, Dublin, Ireland, 20th - 22nd May 2015. Ed.: B. Donnellan, 406–410, Springer. doi:10.1007/978-3-319-18714-3_32

Designing a Process Guidance System to Support User’s Business Process Compliance
Morana, S.; Schacht, S.; Scherp, A.; Mädche, A.
2015. Building a Better World through Information Systems : 35th International Conference on Information Systems, ICIS 2014, Volume 4, Auckland, New Zealand, 14th - 17th December 2014, 2398–2416, Curran

Understanding the Effects of Process Guidance Systems on Users’ Process Compliance Performance
Morana, S.; Schacht, S.; Gerards, T.; Mädche, A.
2015. OASIS Pre-ICIS Workshop 2015, Fort Worth, Texas, USA, 12th December 2015

Towards Designing Cooperative and Social Conversational Agents for Customer Service
Gnewuch, U.; Morana, S.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AIS eLibrary (AISeL)

Web Survey Gamification - Increasing Data Quality in Web Surveys by Using Game Design Elements
Schacht, S.; Keusch, F.; Bergmann, N.; Morana, S.
2017. Twenty-Fifth European Conference on Information Systems (ECIS), Guimarães, P, June 5-10, 2017, Universidade do Minho

On the Role of Users’ Cognitive-Affective States for User Assistance Invocation
Friemel, C.; Morana, S.; Pfeiffer, J.; Maedche, A.
2017. Ed.: F. Davis Information Systems and Neuroscience. Gmunden Retreat on NeuroIS 2017. Ed.: F. Davis, 37–46, Springer. doi:10.1007/978-3-319-67431-5_5

Designing Attention-aware Business Intelligence and Analytics Dashboards
Toreini, P.; Morana, S.
2017. Designing the Digital Transformation: DESRIST 2017 Research in Progress Proceedings. 12th International Conference on Design Science Research in Information Systems and Technology, Karlsruhe, 30. Mai - 1. Juni 2017, 64–72, Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000069452

"I did use it!" - Assessing subjective vs objective cognitive artifact usage
Morana, S.; Kroenung, J.; Maedche, A.
2017. 13. Internationale Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, Schweiz, 12. - 15. Februar 2017, 1021–1035, St. Gallen

Towards Designing an Assistant for Semi-Automatic EMS Dispatching
Reuter-Oppermann, M.; Morana, S.; Hottum, P.
2017. Proceedings of the 50th Hawaii International Conference on System Sciences (HICSS), Waikoloa, HI, USA, January 4-7, 2017, 3556–3565, University of Hawai’i at Manoa

Designing an End User Participation and Involvement Assistant for Continuous IS Development
Haake, P.; Morana, S.; Schacht, S.; Zhou-Hartmann, L.; Maedche, A.
2016. Proceedings of the International Conference on Information Systems (ICIS) 2016, December 11-14, 2016, Dublin

Towards designing individual value-oriented decision support for selecting internet-based services
Dorner, V.; Morana, S.; Maedche, A.; Weinhardt, C.
2016. INFORMATIK 2016 : Informatik von Menschen für Menschen, 46. Jahrestagung der Gesellschaft für Informatik, 26.-30. September 2016, Klagenfurt. Hrsg.: H. C. Mayr, Gesellschaft für Informatik (GI)

Exploring the Design, Use, and Outcomes of Process Guidance Systems : A Qualitative Field Study
Morana, S.; Schacht, S.; Mädche, A.
2016. Tackling Society’s Grand Challenges with Design Science : 11th International Conference, DESRIST 2016, St. John’s, NL, Canada, May 23-25, 2016, Springer. doi:10.1007/978-3-319-39294-3_6

Designing knowledge interface systems: Past, present, and future
Gregor, S.; Maedche, A.; Morana, S.; Schacht, S.
2016. Breakthroughs and Emerging Insights from Ongoing Design Science Projects: Research-in-progress papers and poster presentations from the 11th International Conference on Design Science Research in Information Systems and Technology (DESRIST) 2016. St. John, Canada, 23-25 May. Ed.: J. Parsons, 43–50

Are you a Maverick? Towards a Segmentation of Collaboration Technology Users
Schacht, S.; Morana, S.; Urbach, N.; Maedche, A.
2015. Thirty Sixth International Conference on Information Systems, December 13-16, 2015, Fort Worth, Texas, USA

User Guidance for Document-Driven Processes in Enterprise Systems
Morana, S.; Schacht, S.; Scherp, A.; Mädche, A.
2013. Design science at the intersection of physical and virtual design : 8th international conference ; proceedings, DESRIST 2013, Helsinki, Finland, June 11 - 12, 2013. Ed.: J. vom Brocke, 494–501, Springer-Verlag. doi:10.1007/978-3-642-38827-9_42

Towards a Situation-Awareness-Driven Design of Operational Business Intelligence & Analytics Systems
Nadj, M.; Morana, S.; Mädche, A.
2015. At the Vanguard of Design Science: First Impressions and Early Findings from Ongoing Research. 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Dublin, Ireland, 20-22 May 2015. Ed.: B. Donnellan, 33–40, University College

Presentations

Designing Neuro-aware Invocation of User Assistance Systems
Friemel, C.; Morana, S.; Pfeiffer, J.; Maedche, A.
2017. Designing Human-Computer Assistance Systems, Workshop at the International Conference on Wirtschaftsinformatik 2017, St. Gallen, Switzerland, 12.02.2017

Design Science Research in Service Science: Towards a Theory-Grounded Design of Digital Service Systems
Morana, S.; Hottum, P.; Maedche, A.
2016. Service Science: Perspectives from the Next Generation of Service Scholars, Pre-ECIS Workshop, Istanbul, Turkey, June 12th, 2016

Understanding the Effects of Process Guidance Systems on Users’ Process Compliance Performance
Morana, S.; Schacht, S.; Gerards, T.; Maedche, A.
2015. 2015 OASIS Pre-ICIS Workshop, Fort Worth, TX, USA, December 12th, 2015

Research Data

ExpBot - A dataset of 79 dialogs with an experimental customer service chatbot
Gnewuch, U.; Feine, J.; Morana, S.; Mädche, A.
2020, March 26. doi:10.5445/IR/1000117842