None.

Provided in the lecture

During the last decades, we witnessed a growing importance of Information Systems (IS) in the business world along with faster and faster innovation cycles. Ranging from the enrichment of routine working tasks (e.g., employee portals to integrate disparate applications, data, and processes to the e-enabled integration of entire business eco-systems - IS have become a vital backbone of businesses and a fundamental backbone of digital service systems.

The course is designed to introduce students to the nature, role, and potentials of digital service systems. The lecture and exercises address contemporary challenges and functionalities of digital service systems including real-time data reporting, integration of data and processes across functions, as well as modern user interfaces. The exercises include hands-on-sessions with SAP S/4HANA. The students execute various tasks within this system.

The total workload for this course is approximately 135 hours.

• The students get an overview on basic concepts and definitions of digital service systems.
• Understand key characteristics and impact of digital service systems.
• Understand typical tasks of functional areas (e.g. marketing, logistics, finance & accounting) and how they are supported by contemporary digital service systems.