Ulrich Gnewuch gave a presentation about our research on the design of chatbots at this year's Chatbot Summit in Berlin. More specifically, he shared insights on why chatbots are perceived as human(-like) and how this phenomenon affects user interaction and behavior. More information can be found on https://chatbotresearch.com

Chatbot Summit is one of the world’s leading conferences for chatbots and conversational AI. The conference brings together leading brands, startups, developers, and industry experts as they explore the current chatbot industry and what’s to come. The event gathered more than 1500 attendees and featured speakers from companies such as Google, Vodafone, Mercedes-Benz, or Salesforce.