Stammtisch - mensch.digital at Triangel | AI on the phone - how do voicebots work and where do they make sense?
- Date: 09.02.2024
On February 28th, 2024 the next round of our Stammtisch:mensch.digital (It’s not rocket science!) will take place at 6 PM in the Triangel. The upcoming Stammtisch belongs to the topic block “Human and AI”.
Robotic voices, tape announcements and the annoying pressing of buttons - automation on the telephone has long lagged behind. But now we are experiencing a technology boom in customer service that is based on AI. This holds potential, but also uncertainties. We want to discuss this with you at the round table! Learn more about the fascinating world of voicebots from Daniel Schloß, PhD student at h-lab and product manager for chatbots/voicebots in the energy sector. Immerse yourself with us in what happens behind the receiver with audio samples and examples, and interactively discuss your experiences and concerns. Whether you are interested or a practitioner - anyone who wants to understand and help shape the future of AI, voicebots and digital customer service is very welcome!
Admission is free. We look forward to your input! Further information is available here: