Research Interests

Crowd-Feedback
User-Centered Development
Software Evaluation
Human-Computer Interaction

Short CV

Since 2020	Doctoral Researcher at the Institute of Information Systems & Service Design (ISSD) at the KIT
2017-2020	M. Sc. Industrial Engineering & Management, KIT
2013-2017	B. Sc. Industrial Engineering & Management, KIT

Teaching

Lectures/Seminars:

Summer Semester 2021	Information Systems and Service Design (ISSD) Seminar, Current Topics in Digital Transformation (CDT) Seminar
Winter Semester 2021/2022	Information Systems and Service Design (ISSD) Seminar, Current Topics in Digital Transformation (CDT) Seminar
Summer Semester 2022	Information Systems and Service Design (ISSD) Seminar, Current Topics in Digital Transformation (CDT) Seminar
Winter Semester 2022/2023	Wirtschaftsinformatik (für WING)
Summer Semester 2023	Sustainability Design Seminar: Digital Citizen Science

Thesis Projects:

Master Thesis	Designing a System for Domain-Independent Needs Extraction from Customer Inquiries	done
Bachelor Thesis	Designing a Crowd-Feedback System Configurator for Customized Information System Evaluation	done
Bachelor Thesis	Designing a Recording Feature for Crowd-Feedback Systems to Reduce User Effort	done
Master Thesis	Designing a Browser Plugin for Seamless Crowd-Feedback of Design Feedback in Everyday Internet Browsing	done
Master Thesis	Designing a Crowd-Feedback Configuration System for Customized Design Evaluation	done
Bachelor Thesis	Designing Feedback Features for Chatbots: A Participatory Design Study	done
Master Thesis	Designing Customer Feedback Survey Requests: Leveraging a Self-based Motivational Model	done
Master Thesis	Developing a Taxonomy of Feedback Categories on Application Software	done
Master Thesis	Desinging a Feedback System for Collecting Accessibility Feedback	in progress

Projects

Conversational Forecasting User Interfaces (completed)

Reviewing

DESRIST (2021)
CONVERSATIONS (2021, 2022)
CSCW (2022)
ICIS (2022, 2023)
HICSS (2023)
CHI (2023)
ECIS (2023)
WI (2023)
MuC (2023)

Publications

“Was this answer helpful?” – A Taxonomy for Feedback Mechanisms in Customer Service Chatbots
Schloß, D.; Haug, S.; Mädche, A.
2024. Wirtschaftsinformatik 2024 Proceedings, AIS eLibrary (AISeL)

A Universal Web Accessibility Feedback Form: A Participatory Design Study
Wegener, A.; Fausel, K.; Haug, S.; Maedche, A.
2024. W4A ’24: The 21st International Web for All Conference Singapore Singapore May 13 - 14, 2024, 106–117, Association for Computing Machinery (ACM). doi:10.1145/3677846.3677853

Human-Centered Crowd Feedback for Information Systems Development. PhD dissertation
Haug, S.
2024, February 1. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000167935

The Human-in-the-loop CrowdSurfer Concept: Providing User-centered AI Support to Crowdworkers for Improved Working Conditions and Task Outcomes
Benke, I.; Haug, S.; Maedche, A.
2023. Proceedings UCAI ’23: Workshop on User-Centered Artificial Intelligence at Mensch und Computer 2023

Scalable Design Evaluation for Everyone! Designing Configuration Systems for Crowd-Feedback Request Generation
Haug, S.; Sommerrock, S.; Benke, I.; Mädche, A.
2023. Mensch und Computer 2023, 91–100, Association for Computing Machinery (ACM). doi:10.1145/3603555.3603566

CrowdSurfer: Seamlessly Integrating Crowd-Feedback Tasks nto Everyday Internet Surfing
Haug, S.; Benke, I.; Fischer, D.; Maedche, A.
2023. CHI ’23: CHI Conference on Human Factors in Computing Systems Hamburg Germany April 23 - 28, 2023. Ed.: A. Schmidt, Art.-Nr.: 553, Association for Computing Machinery (ACM). doi:10.1145/3544548.3580994

Aligning Crowdworker Perspectives and Feedback Outcomes in Crowd-Feedback System Design
Haug, S.; Benke, I.; Maedche, A.
2023. Proceedings of the ACM on human-computer interaction, 7 (CSCW1), Art.-Nr.: 23. doi:10.1145/3579456

The Impact of Conversational Assistance on the Effective Use of Forecasting Support Systems: A Framed Field Experiment : Short Paper
Haug, S.; Ruoff, M.; Gnewuch, U.
2022. ICIS 2022 Proceedings. Vol.: 2, 1–9, AIS eLibrary (AISeL)

Crowd-Feedback in Information Systems Development: A State-of-the-Art Review
Haug, S.; Mädche, A.
2021. ICIS 2021 Proceedings, Association for Information Systems (AIS)

Feeasy: An Interactive Crowd-Feedback System
Haug, S.; Maedche, A.
2021. Proceedings of the 34th Annual ACM Symposium on User Interface Software and Technology, Association for Computing Machinery (ACM). doi:10.1145/3474349.3480224

Accelerating Deductive Coding of Qualitative Data: An Experimental Study on the Applicability of Crowdsourcing
Haug, S.; Rietz, T.; Maedche, A.
2021. Mensch und Computer 2021, MuC ’21, 5.-8.9.2021 Ingolstadt, 432–443, Association for Computing Machinery (ACM). doi:10.1145/3473856.3473873