Dr. Xuanhui Liu

  • Karlsruhe Institute of Technology (KIT)
    Institute of Information Systems and Marketing (IISM)
    Kaiserstraße 89
    76133 Karlsruhe

Research Interests

  • Digital Service Design
  • Digital Service Design Techniques
  • Design Support System
  • Human-Computer Interaction



Teaching and Theses

  • Winter 2018: Digital Service Design (Lecture)
  • Winter 2018: Master These Supervision "Designing a Technique Advisor for Digital Service Design"
  • Winter 2018: Master / Bachelor Research Seminar
  • Winter 2017: Digital Service Design (Lecture)
  • Winter 2017: Master These Supervision "The Effect of Different Classifications on the Selection of Design Techniques: An Online Experiment Design"
  • Winter 2017: Master These Supervision "Developing a Framework for Selecting Digital Service Design Techniques"
  • Winter 2017: Master These Supervision "Design Techniques in Project Management: An Empirical Study on Adoption & Outcomes"
  • Winter 2017: Master / Bachelor Research Seminar
  • Summer 2017: Master These Supervision "Web-based Digital Service Design Techniques Classification Platform"
  • Winter 2016: Digital Service Design (Lecture)
  • Winter 2016: Master / Bachelor Research Seminar



  • Reviewer for the "International Journal of Information Management" (IJIM)
  • Reviewer for the "European Conference on Information Systems" (ECIS)
  • Reviewer for the "Design Science Research in Information Systems and Technology" (DESRIST)
  • Reviewer for the "HCI International" (HCII)



  • Talk "Supporting Novice Designers’ Decision-Making with Interactive Decision Aids – A Comparison of Taxonomies and Tags" at Cologne Institute for Information Systems (CIIS) Research Seminar, 2019

  • Talk "Situational-Dependent Selection of Digital Service Design Techniques" at Doctoral Consortium of Mensch und Computer in Aachen, 2016


Short CV

  • Since 2015: Ph.D. Student at Karlsruhe Institute of Technology
  • 2012-2015: M.Sc. Engineering in Industrial Design Engineering at Shenyang Aerospace University, China
  • 2011-2012: Industrial Designer at Ningbo Datum Industrial Co., Ltd, Ningbo, China
  • 2007-2011: Bachelor of Engineering in Industrial Design at Ningbo University, China



  • 2018:   Best Paper Nominee at the International Conference of Information Systems



Situational selections of design methods for digital innovation processes
Liu, X.; Werder, K.; Maedche, A.; Sun, L.
2023. International Journal of Innovation Science. doi:10.1108/IJIS-02-2023-0046
TeamSpiritous - A Retrospective Emotional Competence Development System for Video Meetings
Benke, I.; Schneider, M.; Liu, X.; Mädche, A.
2022. Proceedings of the ACM on human-computer interaction, 6 (CSCW2), Art.-Nr.: 392. doi:10.1145/3555117
Voice of the users: an extended study of software feedback engagement
Tizard, J.; Rietz, T.; Liu, X.; Blincoe, K.
2022. Requirements engineering, 27, 293–315. doi:10.1007/s00766-021-00357-1
Designing Decision Aids for Digital Service Design Technique Selection. PhD dissertation
Liu, X.
2019. Karlsruher Institut für Technologie (KIT). doi:10.5445/IR/1000097355
Designing an AI-based Advisory Platform for Design Techniques
Liu, X.; He, S.; Maedche, A.
2019. ECIS 2019 proceedings . 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. Research Papers, Paper: 152, Association for Information Systems (AIS)
The Role of Cultural Differences when Using Different Classifications: An Experiment Design for Design Technique Selection
Liu, X.; Werder, K.; Zhao, Q.
2018. 39th International Conference on Information Systems (ICIS), San Francisco, California, USA, December 13-16, 2018, Association for Information Systems (AIS)
Selection Support of Digital Service Design Techniques for Design Novices
Liu, X.
2018. Proceedings of the Doctoral Consortium Papers Presented at the 30th International Conference on Advanced Information Systems Engineering (CAiSE 2018), Tallinn, Estonia, June 11-15, 2018, 1–9, Springer
ServiceDesignKIT: A Web Platform of Digital Service Design Techniques
Liu, X.; Leung, E. T.-M.; Toreini, P.; Maedche, A.
2018. International Conference on Design Science Research in Information Systems and Technology (DESRIST) - Designing for a Digital and Globalized World, Chennai, India, June 3–6, 2018, 34–48, Springer International Publishing. doi:10.1007/978-3-319-91800-6_3
A Taxonomy of Digital Service Design Techniques
Liu, X.; Werder, K.; Mädche, A.
2016. 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland,11th - 14th December 2016, 1834–1845, Curran