The human-centered systems lab (h-lab) headed by Prof. Dr. Alexander Maedche (Research Group “Information Systems I") focuses in research, education, and innovation on designing human-centered systems for better work and life.  

Our mission is to create impactful knowledge for designing human-centered systems for human productivity and well-being through relevant and rigor scientific research. We leverage artificial intelligence (AI) and biosignal sensor technologies in combination with a human-in-the-loop paradigm to continuously involve humans in the design process. We follow a socio-technical research approach for increasing human productivity and well-being through human-centered systems.

We contribute to the fields of human-computer interaction (HCI) (Mensch-Computer Interaktion) and information systems (IS) (Wirtschaftsinformatik). We believe that delivering cutting-edge knowledge and inspiring education, as well as an ongoing dialog with the public need to go hand in hand to maximize the impact of our work in organizations and society.

Our current research topics are:

News

Brain Bites Talk at Real:Labor Festival on July 3rd  
Brain Bites Talk at Real:Labor Festival on July 3rd  

The Real:Labor Festival from July 2nd – 6th 2024 addresses the question of how citizen participation can be successfully implemented to change city life. A broad spectrum of topics is discussed, ranging from Robotics in nursing, autonomous driving to accessibility and inclusion. As part of the Real:Labor festival Adrian Wegener from the human-centered systems lab will give a talk in the Brain Bites series focusing on digital accessibility.

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Exchange with Cognitive Systems Engineering Lab from the University of Tokyo 
Exchange with Cognitive Systems Engineering Lab from the University of Tokyo 

 

This week representatives from the cognitive systems engineering lab (Prof. Taro KANNO) of the University of Tokyo visited the human-centered systems lab (h-lab) at KIT. In a joint workshop we presented and discussed running research projects and new research opportunities in the fields of meeting engineering and biosignal-adaptive video meeting systems.

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STAMMTISCH | mensch.digital at Triangel | AI Assistants for Reading Support: Discover the future of reading on June 26th at 6 PM
STAMMTISCH | mensch.digital at Triangel | AI Assistants for Reading Support: Discover the future of reading on June 26th at 6 PM

AI assistants such as ChatGPT make our everyday lives much easier by taking over many tasks for us. However, we often tend to rely too much on the results generated without developing a deeper understanding of the potential issues. Current research is investigating how people can be supported in using AI assistants while still maintaining an in-depth understanding. In this workshop, we will focus on the development of a ChatGPT-based reading assistant.

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ECIS 2024 Best Short Paper Award Second Runner Up 
ECIS 2024 Best Short Paper Award Second Runner Up 

 

 

We are thrilled to have received the Best Short Paper Award Second Runner Up at the 32nd European Conference on Information Systems (ECIS) in Cyprus.  The paper "Robot Shopping Assistants: How Emotional Versus Rational Robot Designs Affect Consumer Trust and Purchase Decisions" by Ulrich Gnewuch (University of Passau), Leon Hanschmann (KIT), Carolin Kaiser (NIM e.V.), Rene Schallner (NIM e.V.), and Alexander Maedche (KIT) describes preliminary results of a research project investigating how an emotional (vs. rational) robot design influences consumers’ trust and purchase decisions. 

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Industry Talk “Using Conversational AI and LLM to Improve Customer Service at Allianz Germany” 
Industry Talk “Using Conversational AI and LLM to Improve Customer Service at Allianz Germany” 

We were happy to welcome our alumnus Dr. Peyman Toreini and Daniel Faisst giving an industry talk as part of the master's course "Designing Interactive Systems: Human-AI Interaction".  

 

They provided interesting practical insights into how conversational AI and LLMs can be used to improve the customer service at Allianz Germany. In addition, they also reported challenges of introducing these systems in a large insurance company and how to overcome these challenges. Thank you for sharing your valuable insights from practice with us and also comparing how industry here differs from research! 

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DESRIST 2024 Best Paper Award  
DESRIST 2024 Best Paper Award  

DESRIST 2024 Best Paper Award The paper " Designing an LLM-based Open Data Assistant for Effective Use " by Till Carlo Schelhorn, Ulrich Gnewuch and Alexander Maedche from the human-centered systems lab (h-lab) present meta-requirements and propose initial design principles on how to design a Large Language Model based open data assistant for effective use. Subsequently, the principles are instantiated in a prototype and evaluated in a focus group with experts from a medium-sized German city.

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Industry Talk “AI-driven Design” by Tiffany Knearem, PhD (Google) 
Industry Talk “AI-driven Design” by Tiffany Knearem, PhD (Google)

We were very pleased with the industry talk by Tiffany Knearem given as part of the bachelor's course "Foundations of Interactive Systems". Tiffany works as User Experience Researcher at Google on the Material Design team. She is interested in AI applications for design tooling to support product designer-developer collaboration and unlock creativity. She is an active member of the HCI research community and published regularly at top conferences such as CHI and CSCW. 

 

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Wirtschaftsinformatik: Einführung und Grundlegung –Textbook published at SpringerGabler 
Wirtschaftsinformatik: Einführung und Grundlegung –Textbook published at SpringerGabler

The textbook by Armin Heinzl, Alexander Maedche, and René Riedl introduces to the information systems discipline systematically and fundamentally. It describes the subject area of information systems, the scientific foundations, the role of theory and technology as well scientific methods used in the field of information systems. It introduces a classification of information systems, information infrastructures as well as the importance role of the human in information systems. 

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STAMMTISCH | mensch.digital at Triangel | Personalization in the job search on Mai 29th 6 PM
STAMMTISCH | mensch.digital at Triangel | Personalization in the job search on Mai 29th 6 PM

How could personalized systems make your job search easier in the future? 

  

Personalized systems enable tailoring content and interaction to users based on large language models and biosignals. In the context of job search, for example, this could enable providing a personalized search platform to support finding job offers that perfectly match to the individual profile. Furthermore, personalized mobile assistants for stressful moments during job fairs or personalized training program that help to prepare for upcoming job interviews could be offered. 

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New Doctoral Student: Niklas Heyden
New Doctoral Student: Niklas Heyden

We welcome Niklas Heyden as a new team member and doctoral student researcher at the human-centered systems lab of Prof. Mädche at IISM.  

 

Niklas holds a Master of Science degree in International Development and Public Policy from Nova School of Business and Economics. He has collected practical experiences in software development as product manager, digital consultant and web developer. His previous research focused on leveraging machine learning and natural language processing to tackle development challenges in remote communities.

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lidl
Industry Talk “SAP S/4HANA Project Experience  in Finance & Controlling” by Dr. Christian Fleig (Lídl) 

We were very pleased with the industry talk by Dr. Christian Fleig given as part of the bachelor's course "Information Systems II". Dr. Fleig is an alumnus of Prof. Mädche's research group and now works as a Team Lead Controlling at the Lidl International. 

 

 

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Call for Applications: Information Systems Scholarship 2024/25
Call for Applications: Information Systems Scholarship 2024/25

Bachelor's and master's students studying information systems (IS) at KIT can apply for an IS scholarship. The scholarship will start on October 1st, 2024 and will run for 12 months. Scholarship holders are supported with 300 Euros per month. The scholarship is awarded by the non-profit association "Die Wirtschaftsinformatik e.V." and serves to promote young people in the field of IS. The scholarship is funded by companies that provide the financial support and are involved in the awarding of the scholarship. For the 2024/25 period, three IS scholarships will be awarded by Schwarz IT KG at Karlsruhe Institute of Technology (KIT).

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