Dr. Ulrich Gnewuch
- Postdoctoral Researcher and Research Group Lead for "AI-based Processes in Work & Life" and "Interactive Business Intelligence & Analytics Systems"
- Office Hours: by appointment
- Room: 4C-01.2
- Phone: +49 721 608-41581
- ulrich gnewuch ∂does-not-exist.kit edu
Karlsruhe Institute of Technology (KIT)
Institute of Information Systems and Marketing (IISM)
Kaiserstraße 93
76133 Karlsruhe
Research Interests
- AI-based process automation and augmentation (e.g., chatbots, robotic process automation; see https://chatbotresearch.org/)
- Interactive business intelligence & analytics systems (e.g., dashboards, forecasting support systems)
- Methodological aspects of design science research (e.g., reviewing software artifacts from practice)
Short CV
| Since 07/2020 | Postdoctoral Researcher and Research Group Lead for AI-based Processes in Work & Life and Interactive Business Intelligence & Analytics Systems at the Institute of Informations Systems and Marketing (IISM) |
| 03/2022 - 06/2022 |
Visiting Researcher at HEC Montréal |
| 02/2017 - 06/2020 | Doctoral Researcher at the Institute of Informations Systems and Marketing (IISM) |
| 02/2017 - 12/2019 | Product Manager at hsag Heidelberger Services AG |
| 2011 - 2017 | B. Sc. & M. Sc. Business Informatics at University of Mannheim and Michigan State University |
Internships and work experience at HeidelbergCement AG, DENTSPLY Implants and Webmans UG
Teaching
Lectures
| WS 2022 | Business Intelligence Systems (Lecture) |
| SS 2022 | Designing Interactive Systems (Lecture) |
| SS 2022 | Wirtschaftsinformatik II (Lecture) |
| WS 2021 | Enterprise Systems (Lecture) |
| WS 2021 | Engineering Interactive Systems (Lecture) |
| SS 2021 | Designing Interactive Systems (Lecture) |
| SS 2021 | Wirtschaftsinformatik II (Lecture) |
| SS 2021 | Collaborative Development of Conversational Agents (Seminar) |
| WS 2020 | Enterprise Systems (Lecture) |
| SS 2020 | Designing Interactive Systems (Lecture) |
| SS 2019 | IT Aspects of Mobile Businesses (Lecture) |
| SS 2018 | Methods and Theories in IS Research (Seminar) |
Supervised Theses
| 2022 | Development of a Human-Bot Experimental Platform using Facebook's BlenderBot |
| 2021 | Understanding the Rise of AI chatbot Companions: The Case of Replika |
| 2020 | Enterprise Resource Planning Usecases for Chatbots (with SAP) Designing and Implementing a Chatbot for Student Service and Support |
| 2019 | Designing and Evaluating a Conversational Agent to Support Customer Service Center Employees (with EnBW) The Effect of Social Cues on Information Disclosure to Conversational Agents |
| 2018 | The Effect of Personality Match on User Interaction with Conversational Agents A Taxonomy of Social Cues for Conversational Agents |
| 2017 | Designing a Conversational Agent for Student Service and Support Automatic Extraction of Chatbot Knowledge from Product Configuration Systems (with CAS Software AG) |
Projects
- MeKIDI - Human-centered AI-based Process Digitalization in the Energy Industry
- Designing Hybrid Customer Service Agent Systems
- Conversational Forecasting User Interfaces ∂ BASF
- A conversational agent for youths suffering from major depression (CAYD)
- Data-Driven Chatbot Optimization
- Conversational AI in Customer Service
- Interlytics: Interactive Analytics ∂ EnBW
- DiTU - Digital Transformation in the German Utilities Industry (HSAG)
Community Work
- Vice Chair of Teaching Resources & Webmaster of AIS SIGHCI (Special Interest Group on Human-Computer Interaction)
- Track Chair, "Human-Computer Interaction" track (at WI 2023 and at WI 2022)
- Associate Editor, “AI in Business and Society” track (at ICIS 2022)
- Associate Editor, “Design Research and Methods in Information Systems” track (at ECIS 2022 and at ECIS 2021)
- Associate Editor, “Artificial Intelligence and Digital Work” track (at ECIS 2022)
- Workshop Co-Organizer "Conversational Customer Interaction" at WI 2022 and at WI 2021
- Workshop Program Committee Member at the International Workshop on Chatbot Research (CONVERSATIONS 2022, CONVERSATIONS 2021, and CONVERSATIONS 2020)
- Reviewer for European Journal of Information Systems, Business Information Systems Engineering, AIS Transactions on Human-Computer Interaction, Computers in Human Behavior, Electronic Markets, Internet Research
- Reviewer for International Conference on Information Systems (ICIS), European Conference on Information Systems (ECIS), International Conference on Design Science Research in Information Systems and Technology (DESRIST), International Conference on Wirtschaftsinformatik (WI), Americas’ Conference on Information Systems (AMCIS), International Conference on Business Process Management (BPM)
Publications
Journal Articles
2022
Understanding the impact of control levels over emotion-aware chatbots
Benke, I.; Gnewuch, U.; Maedche, A.
2022. Computers in human behavior, 129, Art.-Nr.: 107122. doi:10.1016/j.chb.2021.107122
Benke, I.; Gnewuch, U.; Maedche, A.
2022. Computers in human behavior, 129, Art.-Nr.: 107122. doi:10.1016/j.chb.2021.107122
Multiexperience
Gnewuch, U.; Ruoff, M.; Peukert, C.; Maedche, A.
2022. Business & Information Systems Engineering, 64 (6), 813–823. doi:10.1007/s12599-022-00766-8
Gnewuch, U.; Ruoff, M.; Peukert, C.; Maedche, A.
2022. Business & Information Systems Engineering, 64 (6), 813–823. doi:10.1007/s12599-022-00766-8
Opposing Effects of Response Time in Human–Chatbot Interaction: The Moderating Role of Prior Experience
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2022. Business & Information Systems Engineering, 64, 773–791. doi:10.1007/s12599-022-00755-x
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2022. Business & Information Systems Engineering, 64, 773–791. doi:10.1007/s12599-022-00755-x
Designing Personality-Adaptive Conversational Agents for Mental Health Care
Ahmad, R.; Siemon, D.; Gnewuch, U.; Robra-Bissantz, S.
2022. Information Systems Frontiers, 24, 923–943. doi:10.1007/s10796-022-10254-9
Ahmad, R.; Siemon, D.; Gnewuch, U.; Robra-Bissantz, S.
2022. Information Systems Frontiers, 24, 923–943. doi:10.1007/s10796-022-10254-9
2019
A Taxonomy of Social Cues for Conversational Agents
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. International journal of human - computer studies, 132, 138–161. doi:10.1016/j.ijhcs.2019.07.009
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. International journal of human - computer studies, 132, 138–161. doi:10.1016/j.ijhcs.2019.07.009
2017
Interaktion mit smarten Systemen : Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz
Morana, S.; Friemel, C.; Gnewuch, U.; Maedche, A.; Pfeiffer, J.
2017. Wirtschaftsinformatik & Management, 9 (5), 42–51. doi:10.1007/s35764-017-0101-7
Morana, S.; Friemel, C.; Gnewuch, U.; Maedche, A.; Pfeiffer, J.
2017. Wirtschaftsinformatik & Management, 9 (5), 42–51. doi:10.1007/s35764-017-0101-7
Conference Papers
2022
Towards Designing a Conversation Mining System for Customer Service Chatbots
Schloß, D.; Gnewuch, U.; Mädche, A.
2022. ICIS 2022 Proceedings. Bd.: 1, AIS eLibrary (AISeL)
Schloß, D.; Gnewuch, U.; Mädche, A.
2022. ICIS 2022 Proceedings. Bd.: 1, AIS eLibrary (AISeL)
The Impact of Conversational Assistance on the Effective Use of Forecasting Support Systems: A Framed Field Experiment : Short Paper
Haug, S.; Ruoff, M.; Gnewuch, U.
2022. ICIS 2022 Proceedings. Vol.: 2, 1–9, AIS eLibrary (AISeL)
Haug, S.; Ruoff, M.; Gnewuch, U.
2022. ICIS 2022 Proceedings. Vol.: 2, 1–9, AIS eLibrary (AISeL)
Match or Mismatch? How Matching Personality and Gender between Voice Assistants and Users Affects Trust in Voice Commerce
Reinkemeier, F.; Gnewuch, U.
2022. Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS 2022), 4326–4335
Reinkemeier, F.; Gnewuch, U.
2022. Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS 2022), 4326–4335
A Framework of Personality Cues for Conversational Agents
Ahmad, R.; Siemon, D.; Gnewuch, U.; Robra-Bissantz, S.
2022. Proceedings of the 55th Hawaii International Conference on System Sciences, January 3-7, 2022. Ed.: T. Bui, 4286–4295
Ahmad, R.; Siemon, D.; Gnewuch, U.; Robra-Bissantz, S.
2022. Proceedings of the 55th Hawaii International Conference on System Sciences, January 3-7, 2022. Ed.: T. Bui, 4286–4295
Conversation Mining for Customer Service Chatbots
Schloß, D.; Gnewuch, U.
2022. 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022
Schloß, D.; Gnewuch, U.
2022. 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022
Can Humanizing Voice Assistants Unleash the Potential of Voice Commerce?
Reinkemeier, F.; Gnewuch, U.; Toporowski, W.
2022. Proceedings of the 43rd International Conference on Information Systems
Reinkemeier, F.; Gnewuch, U.; Toporowski, W.
2022. Proceedings of the 43rd International Conference on Information Systems
BotOrNot: A Platform for Conducting Experiments with Undisclosed Chat Agents
Hanschmann, L.; Gnewuch, U.; Mädche, A.
2022. Mensch und Computer 2022 - Tagungsband. Ed.: B. Pfleging, 495–500, Association for Computing Machinery (ACM). doi:10.1145/3543758.3547517
Hanschmann, L.; Gnewuch, U.; Mädche, A.
2022. Mensch und Computer 2022 - Tagungsband. Ed.: B. Pfleging, 495–500, Association for Computing Machinery (ACM). doi:10.1145/3543758.3547517
A Personalized Conversational Agent to Treat Depression in Youth and Young Adults – A Transdisciplinary Design Science Research Project
Kuhlmeier, F. O.; Gnewuch, U.; Lüttke, S.; Brakemeier, E.-L.; Mädche, A.
2022. The Transdisciplinary Reach of Design Science Research – 17th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2022, St Petersburg, FL, USA, June 1–3, 2022, Proceedings. Ed.: A. Drechsler, 30–41, Springer International Publishing. doi:10.1007/978-3-031-06516-3_3
Kuhlmeier, F. O.; Gnewuch, U.; Lüttke, S.; Brakemeier, E.-L.; Mädche, A.
2022. The Transdisciplinary Reach of Design Science Research – 17th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2022, St Petersburg, FL, USA, June 1–3, 2022, Proceedings. Ed.: A. Drechsler, 30–41, Springer International Publishing. doi:10.1007/978-3-031-06516-3_3
Toward a Method for Reviewing Software Artifacts from Practice
Gnewuch, U.; Mädche, A.
2022. The Transdisciplinary Reach of Design Science Research – 17th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2022, St Petersburg, FL, USA, June 1–3, 2022, Proceedings. Ed.: A. Drechsler, 337–350, Springer International Publishing. doi:10.1007/978-3-031-06516-3_25
Gnewuch, U.; Mädche, A.
2022. The Transdisciplinary Reach of Design Science Research – 17th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2022, St Petersburg, FL, USA, June 1–3, 2022, Proceedings. Ed.: A. Drechsler, 337–350, Springer International Publishing. doi:10.1007/978-3-031-06516-3_25
Designing Effective Conversational Repair Strategies for Chatbots
Reinkemeier, F.; Gnewuch, U.
2022. Proceedings of the 30th European Conference on Information Systems (ECIS 2022)
Reinkemeier, F.; Gnewuch, U.
2022. Proceedings of the 30th European Conference on Information Systems (ECIS 2022)
2021
Understanding Employee Responses to Software Robots: A Systematic Literature Review
Seiffer, A.; Gnewuch, U.; Mädche, A.
2021. ICIS 2021 Proceedings, Austin, TX, Dec. 12-15, 2021, Paper No. 1358, AIS eLibrary (AISeL)
Seiffer, A.; Gnewuch, U.; Mädche, A.
2021. ICIS 2021 Proceedings, Austin, TX, Dec. 12-15, 2021, Paper No. 1358, AIS eLibrary (AISeL)
Designing Conversational Dashboards for Effective Use in Crisis Response
Ruoff, M.; Gnewuch, U.
2021. ECIS 2021 Proceedings - European Conference on Information Systems. Human Values Crisis in a Digitizing World, Article no: 1698, Association for Information Systems (AIS)
Ruoff, M.; Gnewuch, U.
2021. ECIS 2021 Proceedings - European Conference on Information Systems. Human Values Crisis in a Digitizing World, Article no: 1698, Association for Information Systems (AIS)
Designing Multimodal BI&A Systems for Co-Located Team Interactions
Ruoff, M.; Gnewuch, U.
2021. ECIS 2021 Proceedings - European Conference on Information Systems. Human Values Crisis in a Digitizing World, Article no: 1610, Association for Information Systems (AIS)
Ruoff, M.; Gnewuch, U.
2021. ECIS 2021 Proceedings - European Conference on Information Systems. Human Values Crisis in a Digitizing World, Article no: 1610, Association for Information Systems (AIS)
The Benefits and Caveats of Personality-Adaptive Conversational Agents in Mental Health Care
Ahmad, R.; Siemon, D.; Gnewuch, U.; Robra-Bissantz, S.
2021. Proceedings of the 27th Americas Conference on Information Systems - Digital Innovation and Entrepreneurship, Virtual Conference, August 9-13, 2021 (AMCIS 2021), AIS eLibrary (AISeL)
Ahmad, R.; Siemon, D.; Gnewuch, U.; Robra-Bissantz, S.
2021. Proceedings of the 27th Americas Conference on Information Systems - Digital Innovation and Entrepreneurship, Virtual Conference, August 9-13, 2021 (AMCIS 2021), AIS eLibrary (AISeL)
2020
Designing Multimodal BI&A Systems for Face-to-Face Team Interactions
Ruoff, M.; Gnewuch, U.; Alexander Maedche
2020. HCI/MIS Workshop 2020 – The 19th Annual Pre-ICIS Workshop on HCI Research in MIS, December 12, 2020, (One-Day Online Workshop), AIS eLibrary (AISeL)
Ruoff, M.; Gnewuch, U.; Alexander Maedche
2020. HCI/MIS Workshop 2020 – The 19th Annual Pre-ICIS Workshop on HCI Research in MIS, December 12, 2020, (One-Day Online Workshop), AIS eLibrary (AISeL)
The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots
Morana, S.; Gnewuch, U.; Jung, D.; Granig, C.
2020. Proceedings of the 28th European Conference on Information Systems (ECIS 2020), AIS eLibrary (AISeL)
Morana, S.; Gnewuch, U.; Jung, D.; Granig, C.
2020. Proceedings of the 28th European Conference on Information Systems (ECIS 2020), AIS eLibrary (AISeL)
The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce
Gnewuch, U.; Yu, M.; Maedche, A.
2020. Proceedings of the 28th European Conference on Information Systems (ECIS 2020), AIS eLibrary (AISeL)
Gnewuch, U.; Yu, M.; Maedche, A.
2020. Proceedings of the 28th European Conference on Information Systems (ECIS 2020), AIS eLibrary (AISeL)
2019
The Impact of Chatbot Response Time on Human-Chatbot Interaction: Novice versus Experienced Users [in press]
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2019. JAIS Theory Development Workshop
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2019. JAIS Theory Development Workshop
Gender Bias in Chatbot Design
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Ed.: A. Følstad, 79–93, Springer. doi:10.1007/978-3-030-39540-7_6
Feine, J.; Gnewuch, U.; Morana, S.; Maedche, A.
2019. Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Ed.: A. Følstad, 79–93, Springer. doi:10.1007/978-3-030-39540-7_6
Designing and Implementing a B2B Chatbot: Insights from a Medium-Sized Service Provider in the Energy Industry
Gnewuch, U.; Heckmann, C.; Morana, S.; Maedche, A.
2019. Human practice, digital ecologies, our future : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), Siegen, 23.02. - 27.02.2019. Ed.: L. Thomas, Universität Siegen
Gnewuch, U.; Heckmann, C.; Morana, S.; Maedche, A.
2019. Human practice, digital ecologies, our future : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019), Siegen, 23.02. - 27.02.2019. Ed.: L. Thomas, Universität Siegen
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis
Feine, J.; Morana, S.; Gnewuch, U.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019), 1115–1129
Feine, J.; Morana, S.; Gnewuch, U.
2019. 14. Internationale Tagung Wirtschaftsinformatik (WI2019), 1115–1129
2018
“The Chatbot is typing …” – The Role of Typing Indicators in Human-Chatbot Interaction
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. Proceedings of the 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, CA, USA, December 13th , 2018
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. Proceedings of the 17th Annual Pre-ICIS Workshop on HCI Research in MIS, San Francisco, CA, USA, December 13th , 2018
Faster Is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975
Gnewuch, U.; Morana, S.; Adam, M. T. P.; Maedche, A.
2018. 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. Ed.: U. Frank, Code 143975
Designing Conversational Agents for Energy Feedback
Gnewuch, U.; Morana, S.; Heckmann, C.; Maedche, A.
2018. Designing for a Digital and Globalized World: 13th International Conference, Proceedings, DESRIST 2018, Chennai, India, June 3-6, 2018. Ed.: S. Chatterjee, 18–33, Springer International Publishing. doi:10.1007/978-3-319-91800-6_2
Gnewuch, U.; Morana, S.; Heckmann, C.; Maedche, A.
2018. Designing for a Digital and Globalized World: 13th International Conference, Proceedings, DESRIST 2018, Chennai, India, June 3-6, 2018. Ed.: S. Chatterjee, 18–33, Springer International Publishing. doi:10.1007/978-3-319-91800-6_2
2017
Understanding the Influence of Personality Traits on Gamification: The Role of Avatars in Energy Saving Tasks
Bergmann, N.; Schacht, S.; Gnewuch, U.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AIS eLibrary (AISeL)
Bergmann, N.; Schacht, S.; Gnewuch, U.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AIS eLibrary (AISeL)
Towards Designing Cooperative and Social Conversational Agents for Customer Service
Gnewuch, U.; Morana, S.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AIS eLibrary (AISeL)
Gnewuch, U.; Morana, S.; Maedche, A.
2017. Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, ROK, December 10-13, 2017. Research-in-Progress Papers., AIS eLibrary (AISeL)
2016
The Effect of Learning on the Effective Use of Enterprise Systems
Gnewuch, U.; Haake, P.; Mueller, B.; Maedche, A.
2016. Proceedings of the International Conference on Information Systems (ICIS) 2016, December 11-14, 2016, Dublin
Gnewuch, U.; Haake, P.; Mueller, B.; Maedche, A.
2016. Proceedings of the International Conference on Information Systems (ICIS) 2016, December 11-14, 2016, Dublin